Returns, Refunds & Quality Claims Policy 

1. General Provisions

This Returns, Refunds & Quality Claims Policy (the “Policy”) is an integral part of the sales agreement between EasyFabric Manufacturing Co., Ltd. (“Supplier”, “We”, “Us”) and its commercial client (“Client”, “You”). It governs the procedures and remedies for issues related to product quality defects. All orders for Standard and Custom Products (as defined below) are subject to this Policy.

2. Product Categories & Core Return Principle

• 2.1 Standard Products: Finished goods with fixed specifications as listed in the Supplier’s official catalog or price list.

• 2.2 Custom Products: Products manufactured specifically to the Client’s unique and provided designs, drawings, specifications, dimensions, materials, logos, or other requirements. This includes any modification to a Standard Product.

Core Principle: Due to their exclusive nature, ALL CUSTOM PRODUCTS ARE FINAL SALE. Returns, exchanges, or refunds for Custom Products are strictly prohibited, except for valid Quality Defects as defined and verified under Section 3 of this Policy. By placing an order for Custom Products, the Client acknowledges and agrees to this fundamental term.

3. Quality Defect Claims Process

• 3.1 Definition: A “Quality Defect” refers solely to a non-conformity in material or workmanship that renders the product unfit for its intended ordinary use, provided the defect is not caused by the Client’s designs, specifications, misuse, or normal wear and tear.

• 3.2 Notification: The Client must inspect all products upon receipt. Any claim of a Quality Defect must be reported in writing (via email) to the assigned Account Manager within seven (7) business days of delivery. The notification must include the order number, a detailed description, and clear photographic/video evidence of the alleged defect. Failure to notify within this period constitutes final acceptance of the products.

• 3.3 Investigation & Mutual Confirmation: Upon receipt of a claim, the Supplier will initiate an investigation. The validity of a defect shall be mutually determined by both parties with reference to the approved pre-production sample, signed specification sheet, or industry-standard tolerances. The Supplier may request the return of a sample for evaluation at its discretion.

• 3.4 Approved Solutions for Validated Defects: For defects mutually confirmed in writing as the Supplier’s responsibility, the following solutions, in order of preference, will apply:

  1. Repair or Partial Remake: The Supplier will, at its cost, provide replacement components or remake the defective section of the product.

  2. Replacement: For Standard Products, the Supplier will replace the defective units.

  3. Credit or Partial Refund: Only if solutions 3.4.1 and 3.4.2 are impractical, the Supplier may issue a credit or refund for the defective portion of the product. Under no circumstances will the refund exceed the pro-rata value of the defective items.

4. Returns & Shipping

No returns of any kind will be accepted without a prior issued Return Merchandise Authorization (RMA) number. Unauthorized shipments will be refused.
For returns authorized due to a validated Quality Defect, the Supplier will bear the cost of return shipping for the defective items. For any other returns (e.g., Client error, change of mind), the Client is responsible for all shipping, insurance, and customs duties both ways.

5. Refund Processing

If a refund or credit is authorized under Section 3.4.3, it will be processed within fifteen (15) business days after a written agreement is reached. All design fees, tooling costs (NRE), and setup charges for Custom Products are strictly non-refundable.

6. Limitation of Liability

The Supplier shall not be liable for any delays, non-conformities, or failures caused by:

• Force Majeure events.

• Inaccuracies in the Client’s provided designs, files, or instructions.

• Changes requested by the Client after production has commenced.
  THE SUPPLIER’S TOTAL LIABILITY FOR ANY CLAIM UNDER THIS POLICY SHALL NOT EXCEED THE TOTAL PURCHASE PRICE PAID FOR THE SPECIFIC PRODUCTS IN WHICH THE DEFECT IS FOUND.

7. Governing Law & Dispute Resolution

This Policy shall be governed by the laws of the People’s Republic of China. Any dispute arising from this Policy shall be first attempted to be settled through friendly negotiation. Failing that, the dispute shall be submitted to the competent people’s court in Changzhou, Jiangsu Province, for resolution.